Warranty & Returns

Warranty Statement

INNOELE guarantees to provide accurate descriptions and high quality product. If Customer has any problems with any executed purchase order, please notify INNOELE within 60 days from the date of shipment.

UNLESS OTHERWISE EXPRESSLY STIPULATED IN PERTICULAR AGREEMENT OR PURCHASE ORDER, INNOELE MAKES NO WARRANTY OF FITNESS, SUITABILITY OR MERCHANTABILITY OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR SPECIAL CIRCUMSTANCE.

Warranty Period

General Term

Warranty Period of product sold by INNOELE is 12 months as of the date of delivery.

INNOELE will provide economic effort to replace or repair the product free of charge if the defects are caused due to reasons related to raw materials, designation, or manufacturing process.

INNOELE will repair, replace the product under reasonable charges to the customer if the product defects meets this Warranty Policy.

INNOELE will repairs, replace the defective product, or provide on-site technical support for products exceeding the warranty period on reasonable fees.

Exceptions

INNOELE will refuse to provide warranty promises if:

a.Products have been beyond the warranty period; or

b.Defections are due to wrong use, un-proper maintenance or storage, or breach of user guides or menu provided by INNOELE ; or

c.Defections are results of Force Majeure, which shall mean any acts of law, natural disaster, war, riots, strikes, insurrections, tsunami, typhoon, earthquake, terrorism,governmental sanctions, legislation changes or any similar event beyond such party’s reasonable control; or

d.Customer has conducted repair actions to the products.

e.For those specific product as notified to Customer expressly, in cases that the product is free from any Quality Defect and the productpackage has been opened by Customer.

Returns Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Returns must include all accessories ( When returning products purchased in the “Buy One, Get One for $0.99” promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Innoele’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@innoele.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@innoele.com and send your item to:

2F,Building A1 ,189 Kexue Blvd, Guangzhou Science City,Huangpu, Guangzhou, Guangdong Province, China, 510653

Refund and Returns

Tel:+086 199 2838 1899

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

2F,Building A1 ,189 Kexue Blvd, Guangzhou Science City,Huangpu, Guangzhou, Guangdong Province, China, 510653

Refund and Returns

Tel:+086 199 2838 1899

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@innoele.com for questions related to refunds and returns.